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Terms of use

These Terms of use apply to the relationship as well as all transactions between you and MaVue. If you do not accept these Terms of use, MaVue will not complete your order.

MaVue sells frames, ophthalmic and sun lenses as well as contact lenses online. All products sold by MaVue, such as handmade european frames and renowned brands of lenses, meet high standards of quality.

MaVue offers a pleasant and efficient online shopping experience. Our website is a unique one-stop-shop where you can find all you need for your eyes, with high quality standards and competitive prices.

Our Customer service department is proficient. You are always addressed by a qualified and knowledgeable person who can answer all of your questions rapidly, not matter what they are.

Enjoy the freedom of our website and get all the attention from a professional. Every single product you purchase will be controlled and verified to ensure its quality.

This website is managed by MaVue Eyewear inc. (hereafter “MaVue”), incorporated under the laws of British Columbia. 

Our policies respect British Columbia’s regulatory scheme and we provide goods and services in compliance with the applicable laws.

Terms regarding the sale of prescription products

MaVue sells contact lenses and complete eyeglasses with prescription directly online, when parameters allow it. One of our professionals will evaluate if your order and the information in your file are sufficient to approve and deliver your purchase, in respect of the laws of British Columbia. MaVue reserves its right to refuse your order, in which case you will be fully reimbursed.

Our state-of-the-art laboratory can produce lenses for all prescriptions, including prisms*. We can produce lenses with cylinders up to - 4.00, with a maximum addition of + 3.50. Nonetheless, in certain cases, the frame you chose might not suit your prescription. In such a case, MaVue will contact you promptly.  

*Please note that additional fees may apply to prisms. We will contact you promptly regarding this matter.

We are not responsible for the quality of your prescription. We invite you to check its validity, considering these elements:

We make your eyeglasses with the data you provide us, including your pupil distance (PD). You are responsible to provide your pupillary distance, and its accuracy is also your responsibility. In British Columbia, your optometrist has to write this measurement on your prescription. We offer you a tool that you can use at home to measure your PD yourself or with a friend. 

With the current section on prescriptions, you commit to have a valid prescription for any ophthalmic or contact lenses you purchase. You declare that all personal information you provide is exact and corresponds your prescription, as it was provided to you by your eye professional.

When you place an order and communicate your personal information to MaVue, you automatically accept that we communicate with your eye professional if need be. We might then verify the accuracy of the information you provided.  

Color and product description

We try to display with as much accuracy as possible the colors of our frames. Nonetheless, the colors that you see may depend on your monitor and we cannot guarantee the exactitude of your image. We also do not guarantee the exactitude of our product description. If your purchase does not correspond to the website’s description, you can return it according to our Return policy within 10 days of the delivery.

Limitation of liability

You are responsible for the quality and maintenance of any device you use to browse our website. MaVue cannot be held responsible for any damage caused by the use of its website.

Applicable legislation and jurisdiction

MaVue’s website abides to the laws of British Columbia, Canada. MaVue does not make any declaration that the content of its website or that the goods and services sold on its website meet regulatory requirements of other canadian provinces or other countries.

Any customer who chooses to access MaVue’s website from outside British Columbia does so on its on will and is responsible for any local regulatory requirement applicable.

You may not use, import or export products purchased on MaVue’s website in breach of the United States’ laws regarding importation or exportation (or any other country).

MaVue has its registered office in British Columbia, Canada. Any dispute, on any matter, notably but not restrictively with regards to goods and services offered by MaVue, is governed by British Columbia’s internal laws, as well as federal laws that may apply.

With these Terms of use, you irrevocably consent to give exclusive jurisdiction to British Columbia’s courts on all matters related to the goods and services offered and sold by MaVue.

Intellectual property and copyrights

You cannot infringe MaVue’s copyrights regarding its trademark, including the packaging and presentation of all items sold on the website.

You may not use, in any way or for any purpose, MaVue’s brand image, notably but not limited to, MaVue and MV logos, packaging, case and microfiber cloth.

Our customers are allowed to download, print or display parts of our website for their personal, non-commercial use. All other uses, such as reproducing, modifying, distributing or displaying MaVue’s website, are strictly forbidden.

Communications

MaVue constantly seeks to improve the efficiency of its Customer service department. Your comments, suggestions and ideas are greatly appreciated and help us pursue this goal.

By subscribing to our newsletter, you could receive special offers and invitations to participate in contests and surveys. The compilation of personal information collected through surveys will be the property of MaVue, in compliance with our Privacy policy.

Third party vendors, including Google, show our ads on the internet. Third party vendors, including Google, use Cookies to serve ads based on a user's prior visits to our website.

Modifications and updates of the Terms of Use

MaVue can modify or update, without notice, in whole or in part, its Terms of use as well as its Shipping, guarantee and returns section and its Privacy policy. We therefore recommend a regular consultation of these sections to be up to date with our most recent policies. Any new policy published on our website replaces the previous policy.