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F.A.Q.

Simple answers to frequently asked questions.

All our prices are in Canadian Dollars ($CAD)

Why are you able to sell european frames for so cheap?

When you go to an eyewear store, the price you pay for your frame includes the commission paid to the distributor, the sales rep and the optician. By cutting the middlemen and dealing directly with manufacturers in France, expenses are saved and we pass along the savings to you.

Will I get a case with my glasses?

Each pair of glasses purchased on MaVue comes with a stylish semi-rigid case and a useful microfiber cleaning cloth free of charge.

Which lenses do you use? What is included?

All you single vision lenses come from well known canadian suppliers. As for our progressive lenses, they are digitally surfaced for a clear and sharp vision and a smooth transition between the different zones.

All our clear lenses include both a scratch resistant and an easy-to-clean anti reflection coatings.

You can get all the info by clicking on the link below.

 

Our lenses

What is the warranty on my frame?

We offer a replacement credit if your frame has a manufacturing defect within the first 90 days following the reception of your new frame. You can real all about our warranty by clicking on this link.

I have a very strong prescription, can I still buy glasses here?

We accept all the prescription between sph +8.00 and -14.00, up to -4,00 cylinder (cyl) and a maximum addition (add) of +3,50 for progressive lenses. Make sure to chose the right lens index (thickness) to assure both a great look and reduce the weight of your glasses. Refer to our guide below for more info

I have prism on my prescription, can I still buy glasses here?

Of course. We understand that prisms can be tricky sometimes, but our qualified lab technicians have seen it all. So rest assured that you are in good hands. Simply write down your prisms and their orientation in the dialog box below your prescription, and we will take care of it. It is possible that a surcharge will apply, we will contact you if it is the case. Check our section Understanding my prescription for all the details concerning prisms.

How to choose the right size for my frame?

Your first step should be to look inside the frame you are currently wearing. It will give you an idea of the size you need. After, you can use our filters in order to quickly narrow down your search to your size (S,M,L ,XL). Keep in mind that if you are looking at a round shaped frame, you should look for one that is slightly smaller than what you are used to.

Where are your frames manufactured?

All our frames were handcrafted on the hillside of the Jura region in south-eastern France. No trip to China for our frames.

As for our vintage collection, the frames were handcrafted in the 80s in the best factories of northern Italy and in Japan.

How can I know which lens I should get according to my prescription?

Here is a quick guide that will help you :

 For lenses ranging from :

Choosing the right type of lens means your frame will look better and you will reduce the total weight of the frame.

Contact Lenses

How can you offer such low prices on your contact lenses

Thanks to our purchasing power we are able to negotiate with the large manufacturers in order to get better prices. Rather than keeping all those savings for us, we pass them along to you!

Why is it cheaper to buy multiple packs?

As for many things in life, the more you buy, the better the price. Get your yearly supply and save big.

Do you do price matching on contact lenses?

If you find the same product for cheaper anywhere else only, not only will we match that price, but we will give you an extra 10% discount on your order when you buy a yearly supply.

Get all the info about our best price guarantee 

My glasses prescription has changed, what should I order?

After your eye exam, you should ask your professional for your new contact lenses prescription and ask for trial lenses. On those free lenses, you will get all the info you need to order your lenses here.

Note that sometimes, your glasses prescription changes, but it is possible that your contact lens prescription won't due to the proximity to your eye. Check with your optometrist or optician for more info.

How do I know which brand of contact lenses I should get?

You should always buy the brand and type of contact lenses that have been recommended and approved by your optician/optometrist. Avoid switching between brands as not all of the are compatible and necessarily made for you.

Which brands of contact lenses are available?

We offer a wide range of products from all the main manufactures :

Shipping

How much is shipping?

Shipping fees on all North American orders are of 9.95$

 

How long will it take before i receive my order?

Please click below to know more about standard fulfillment and shipping times

Shipping

Will I get a tracking number for my order?

Yes, all of your packages are sent with a tracking number, which will be emailed to you.